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Available courses
Sandy's Test Course
Sandy's Test Course
Managing Generation Whatever Whenever: What Matters Tomorrow, Matters Today
Every successful business knows it’s only as good as its employees ...
WiFi Pineapple Demonstration
Network access can be compromised and wireless networks offer many ...
The Value Proposition Canvas
Build IT LIVE 2022
Have you ever asked yourself, "How do I know...
THE COLLABORATIVE WAY
We all come to the workplace with different backgrounds and expecta...
ITBD’s Service Standards
•Service standards are a tactical decision-making tool that can hel...
Success in the MSP Realm
A Guide for Excellence
A 10-Step Blueprint for Excelling and Prosp...
Life By Design Program
You increasingly expand your freedom to live life by design,not def...
MSP Match.com: Swipe Right On the Right Candidates
Course Abstract
Let’s talk about the must-dos for creating a team ...
Building a Raving Employee Base
Speakers:
Adam Slutskin | CyberFoxVikram Kanitkar| IT By Design
Culture Success Strategies
In today’s fast-paced and remote work environment, cultivating an e...
Positioning Leaders to Multiply Impact – Building a Culture of Learning
As the competition to attract top talent increases, executives need...
The Collaborative Way
Course Abstract
Company culture is hugely important to the success...
Cultivating Culture as You Grow
Course Abstract
Building an internal culture in your organization ...
MSP Leader 101: Investing in Company Culture
If you’re looking to mature your MSP business, there’s more to inve...
The Culture of Wow 2.0
Course Abstract
Company culture is hugely important to the succe...
FULL COURSE-Culture Eats Strategy for Breakfast - Trevor Dierdorff
Course Abstract
“Culture eats strategy for breakfast” means that y...
Managing Your Roadmap to Profitability: Essential Finance Metrics
Discover the four finance metrics you need to review regularly to u...
The Customer Journey – The Yellow Brick Road Through Your Organization
Build IT LIVE 2022
As a leader, it's your responsibility to unders...
Selling Cybersecurity: The Ultimate Framework and Methodology
Build IT LIVE 2023
In this session, you'll learn not how ...
Sales & Marketing ROI: How to Know the True Cost of Sales & Marketing - Managing the Right Ratio
Build IT LIVE 2023
Understanding the true cost and impact of Ma...
Selling to Millennials and Gen Z: The New Frontier
Build IT LIVE 2023
In this session, we will focus on selling to...
LinkedIn Sales Strategy
Build IT LIVE 2023
This is a brand-new service that most MSPs h...
KPI Alignment Between Marketing & Sales
Build IT LIVE 2023
Consider this a KPI development guide. Learn...
How to Increase Cybersecurity MRR
Build IT LIVE 2023
CEOs are under pressure to increase the amou...
check speaker photo: Fostering Genuine Strategic Partnerships with Your Customers
Build IT LIVE 2023
During this session, our focus will revolve aro...
Intro To Your Business’s Financial Management System: Start Putting Your Numbers To Work
Course Abstract
Every MSP knows the importance of having an effici...
4 Levers That Control Service Gross Margin by Rex Gross
Imagine yourself as the operator standing on top of this big machin...
Money Heist: How to Avoid Wage Theft in the Future Work Model
Build IT LIVE 2022
In this session, you'll learn not how to unco...
Managing Profit Erosion
Build IT LIVE 2022
Speaker:
Gary Pica | Tru Method
Creating Profit and Efficiency in an Inflationary World
You can’t pass on every price increase. The good news is the data ...
You're Fired! When to Take a Call on Bad Customers
Not every customer is a good customer, some strain your resources ...
Speaking Straight Isn’t Easy
Speaking straight isn’t easy, especially when we're all short-st...
The Journey of MSP Leadership from Inception to Exit
Build IT LIVE 2022
Moderator: Michelle Ragusa-McBain | Cisco
Pane...
Becoming the Leader You Were Meant to Be
Build IT LIVE 2023
When it comes to leadership, so much of the ...
Guide to Conflict Management
Unique personalities, working styles, and differing opinions make w...
Transformational Leadership Strategy
Your current leadership team may have gotten you h...
Developing a Winning Team as Your Business Grows
Don’t miss our fast-paced session with Greg Jones and Michael DePal...
Best Practices for Delegation in Leadership
It can be challenging to give up control. Developing a delegating l...
Status Updates - Driving Accountability in a Quick and Easy Format
Build IT LIVE 2022
Another quarter, and projects still aren't do...
The A-B-C™s
Leaders need fresh ways of thinking in order to navigate during the...
How to be a Horrible Boss
Not everyone is born a leader. You may have promoted someone to a...
Be Flocking Everywhere: Marketing Your MSP in 2023
Build IT LIVE 2022
Kelly Meyers, Gradient MSP's VP of Marketing, ...
Content Marketing
Build IT LIVE 2023
The best marketing strategy in 2023 will be ...
No tool -The Good, Bad, and Ugly of Using AI for Content Development
Build IT LIVE 2023
This is your guide to AI for content marketi...
MQL vs SQL: Lead Scoring Process
Build IT LIVE 2023
What are the characteristics of a good quali...
How to Write Your Brand Story
Build IT LIVE 2023
Learn how to use the Storybrand framework to...
Building Authority: Thought Leadership Strategy
Build IT LIVE 2023
Learn practical strategies to establish your...
Leadership Marketing Muscle (LMM): Why You Don’t Have It, and More Importantly What To Do About It?
Your marketing team, however structured, is begging you to lead...
Make Your Dream a Reality: A Proven Guide to Growing Your Business
Course Abstract
So you want to grow your business, but you’re not ...
Marketing Focus Strategies
Our biggest challenge is creating separation from other providers i...
Elevate Your Brand: Elevate Your Business
What is your digital brand? Are you connecting with the right prosp...
M&A Targets and Standardization
Build IT LIVE 2022
Speaker:
Paz Maoz | N-able
Do Your Homework Before You Plan M&A
Build IT LIVE 2022
Speakers:
Callen Sapien | Oak Road Consult...
The Building Blocks of a QBR that Don't Suck
Build IT LIVE 2022
Like any good Lego set, the key to delivering Q...
Competitive Advantage
Course Abstract
How can you gain a competitive advantage in sales?...
Commission Impossible
Owners and salespeople have a common enemy: Incentive compensation ...
How Do You Put a Sales Pitch Together?
Don't let an ineffective sales pitch get in the way of your success...
No tool - What Makes a Good Security Assessment?
You can't secure what you don't know about. Learn how MSPs can asse...
No tool - The Importance of Zero Trust in a Remote/Hybrid Workspace
More businesses are sacrificing security for speed and cyberattacke...
The Rise of ChatGPT and How to Avoid the End of the World
In this talk, we will consider the implications of ChatGPT and rela...
LIVE Hack: See How Cyber Gangs Get Into Your Systems
Risk of data loss and operational disruption can stem from more tha...
Biggest Cybersecurity Mistakes and What We Can Learn From Them
In a world where digital threats evolve at a rapid pace, the weakes...
No tool - Compliance What?
The 'Estimated Cost of Cybercrime' was forecast to continuously inc...
No tool - Automation vs. AI - 2023
What's the difference? And how can implementing an AI or automation...
No tool - AI – Models & Methods
There’s a lot of talk about AI, but how about some action? This ses...
2022 No tool - Who Are the Adversaries?
Build IT LIVE 2022
Identifying common pitfalls can help you avoi...
Are You Ready? Your MSP Incident Response Plan
When crisis strikes and the world feels like it is ending, are you ...
Building Your Baseline: A Question of Trust
When it comes to security, do you really know what you can trust? ...
Hacking Tools Demonstration
Rubber Duckies and OMG Cables are a lot scarier than they sound. J...
Cybersecurity Legislation & Regulation: Preparing for Increased Reporting and Transparency
Build IT LIVE 2022
Cyber-attacks have exploded over the last sev...
SOPs Are Your Friend
In this dynamic session, you'll learn and understand how to build o...
Profitability Efficiency Strategy
All organizations today are struggling with a labor shortage and as...
No tool - Optimization of Operational Sustainability
Learn how to build operational sustainability with a focus on outco...
Driving Operational Excellence In the Growing MSP
As MSPs grow to $5M+ and $10M+ in revenue, they tend to become more...
Trustnomics: How to Spark Growth, Inspire Loyalty, and Outshine the Competition
When it comes to MSP differentiators, is there anything more valuab...
Protect Your "Secret Sauce" and Grow Share Value Using IP
Protecting your intellectual property is imperative to future growt...
Know Your (MINDs) Most Important Number and Drivers
This in-depth session will help you identify departmental MINS (Mos...
No tool - Compliance - Where to Begin?
How do you manage the multitude of compliance requirements for your...
Your Longevity Superpower – Peptide Party
In this exclusive, breakout session, longevity, and peptide expert,...
The Greatest Preventable Cost to Organizations: Failed Change
This training program aims to equip organizational leaders with the...
Work Smarter-Not Harder: Implementing a Customers Experience Team will make the Difference in Client Retention
As MSPs, we are in the services industry, meaning we all work hard ...
Going, Going, Gone: Hiring strategies to not lose out on candidates, but still have a thorough process
Build IT LIVE 2022
What are we doing to hire in this talent-dry ma...
Wipeout: How to support yourself and your team from potential burnout
Capacity planning is essential to understanding total resource ut...
Resignations are Contagious
Build IT LIVE 2022
We're all battling the great resignation. The b...
Workforce Planning and Strategy
Build IT LIVE 2023
Are you looking for a constant inflow of new...
No tool - Talent Skills Journey – Transforming Junior Tech Workers Into Valued Engineers
IT businesses are facing more competition for qualified candidates....
Always Be Hiring: Developing a More Robust Talent Pipeline
You know the saying, Always be Hiring, well it's true. In today's T...
No tool - Four Actions to Tackle Attrition-Attraction Long-term
There’s still a war for talent, the war is simply now more targeted...
How to Attract-Train-and-Retain Tech Talent
Course Abstract
What does it mean to improve your “employer brandi...
From Entry to Exit: Employee Experience in a Hybrid Workplace
Build IT LIVE 2022
Speaker:
Rita Hayre | ITBD
The Red Carpet Plan OUT of Your Organization
These people got you here, but do they have the skills to help you ...