Available courses

Sandy's Test Course

Sandy's Test Course
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Managing Generation Whatever Whenever: What Matters Tomorrow, Matters Today

Every successful business knows it’s only as good as its employees ...
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WiFi Pineapple Demonstration

Network access can be compromised and wireless networks offer many ...
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The Value Proposition Canvas

Build IT LIVE 2022   Have you ever asked yourself, "How do I know...
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THE COLLABORATIVE WAY

We all come to the workplace with different backgrounds and expecta...
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ITBD’s Service Standards

•Service standards are a tactical decision-making tool that can hel...
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CW Manage

      MANAGE •        CRM Tool (Customer Relationship Ma...
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Success in the MSP Realm

A Guide for Excellence A 10-Step Blueprint for Excelling and Prosp...
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Life By Design Program

You increasingly expand your freedom to live life by design,not def...
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MSP Match.com: Swipe Right On the Right Candidates

Course Abstract Let’s talk about the must-dos for creating a team ...
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Building a Raving Employee Base

Speakers: Adam Slutskin | CyberFoxVikram Kanitkar| IT By Design
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Culture Success Strategies

In today’s fast-paced and remote work environment, cultivating an e...
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Positioning Leaders to Multiply Impact – Building a Culture of Learning

As the competition to attract top talent increases, executives need...
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The Collaborative Way

Course Abstract Company culture is hugely important to the success...
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Cultivating Culture as You Grow

Course Abstract Building an internal culture in your organization ...
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MSP Leader 101: Investing in Company Culture

If you’re looking to mature your MSP business, there’s more to inve...
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The Culture of Wow 2.0

Course Abstract Company culture is hugely important to the succe...
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FULL COURSE-Culture Eats Strategy for Breakfast - Trevor Dierdorff

Course Abstract “Culture eats strategy for breakfast” means that y...
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Managing Your Roadmap to Profitability: Essential Finance Metrics

Discover the four finance metrics you need to review regularly to u...
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The Customer Journey – The Yellow Brick Road Through Your Organization

Build IT LIVE 2022 As a leader, it's your responsibility to unders...
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Selling Cybersecurity: The Ultimate Framework and Methodology

Build IT LIVE 2023   ​​​​In this session, you'll learn not how ...
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Sales & Marketing ROI: How to Know the True Cost of Sales & Marketing - Managing the Right Ratio

Build IT LIVE 2023   Understanding the true cost and impact of Ma...
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Selling to Millennials and Gen Z: The New Frontier

Build IT LIVE 2023   In this session, we will focus on selling to...
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LinkedIn Sales Strategy

Build IT LIVE 2023   This is a brand-new service that most MSPs h...
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KPI Alignment Between Marketing & Sales

Build IT LIVE 2023   Consider this a KPI development guide. Learn...
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How to Increase Cybersecurity MRR

Build IT LIVE 2023   CEOs are under pressure to increase the amou...
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check speaker photo: Fostering Genuine Strategic Partnerships with Your Customers

Build IT LIVE 2023 During this session, our focus will revolve aro...
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Intro To Your Business’s Financial Management System: Start Putting Your Numbers To Work

Course Abstract Every MSP knows the importance of having an effici...
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4 Levers That Control Service Gross Margin by Rex Gross

Imagine yourself as the operator standing on top of this big machin...
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Money Heist: How to Avoid Wage Theft in the Future Work Model

Build IT LIVE 2022 In this session, you'll learn not how to unco...
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Managing Profit Erosion

Build IT LIVE 2022 Speaker: Gary Pica | Tru Method
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Creating Profit and Efficiency in an Inflationary World

​You can’t pass on every price increase. The good news is the data ...
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You're Fired! When to Take a Call on Bad Customers

​Not every customer is a good customer, some strain your resources ...
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Speaking Straight Isn’t Easy

Speaking straight isn’t easy,  especially when we're all short-st...
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The Journey of MSP Leadership from Inception to Exit

Build IT LIVE 2022 Moderator: Michelle Ragusa-McBain | Cisco Pane...
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Becoming the Leader You Were Meant to Be

Build IT LIVE 2023   When it comes to leadership, so much of the ...
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Guide to Conflict Management

Unique personalities, working styles, and differing opinions make w...
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Transformational Leadership Strategy

  Your current leadership team may have gotten you h...
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Developing a Winning Team as Your Business Grows

Don’t miss our fast-paced session with Greg Jones and Michael DePal...
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Best Practices for Delegation in Leadership

It can be challenging to give up control. Developing a delegating l...
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Status Updates - Driving Accountability in a Quick and Easy Format

Build IT LIVE 2022 Another quarter, and projects still aren't do...
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The A-B-C™s

Leaders need fresh ways of thinking in order to navigate during the...
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How to be a Horrible Boss

​​Not everyone is born a leader. You may have promoted someone to a...
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Be Flocking Everywhere: Marketing Your MSP in 2023

Build IT LIVE 2022 Kelly Meyers, Gradient MSP's VP of Marketing,  ...
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Content Marketing

Build IT LIVE 2023   The best marketing strategy in 2023 will be ...
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No tool -The Good, Bad, and Ugly of Using AI for Content Development

Build IT LIVE 2023   This is your guide to AI for content marketi...
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MQL vs SQL: Lead Scoring Process

Build IT LIVE 2023   What are the characteristics of a good quali...
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How to Write Your Brand Story

Build IT LIVE 2023   Learn how to use the Storybrand framework to...
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Building Authority: Thought Leadership Strategy

Build IT LIVE 2023   Learn practical strategies to establish your...
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Leadership Marketing Muscle (LMM): Why You Don’t Have It, and More Importantly What To Do About It?

​​​​Your marketing team, however structured, is begging you to lead...
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Make Your Dream a Reality: A Proven Guide to Growing Your Business

Course Abstract So you want to grow your business, but you’re not ...
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Marketing Focus Strategies

Our biggest challenge is creating separation from other providers i...
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Elevate Your Brand: Elevate Your Business

What is your digital brand? Are you connecting with the right prosp...
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M&A Targets and Standardization

Build IT LIVE 2022 Speaker: Paz Maoz | N-able
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Do Your Homework Before You Plan M&A

Build IT LIVE 2022 Speakers: Callen Sapien | Oak Road Consult...
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The Building Blocks of a QBR that Don't Suck

Build IT LIVE 2022 Like any good Lego set, the key to delivering Q...
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Competitive Advantage

Course Abstract How can you gain a competitive advantage in sales?...
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Commission Impossible

Owners and salespeople have a common enemy: Incentive compensation ...
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How Do You Put a Sales Pitch Together?

Don't let an ineffective sales pitch get in the way of your success...
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No tool - What Makes a Good Security Assessment?

You can't secure what you don't know about. Learn how MSPs can asse...
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No tool - The Importance of Zero Trust in a Remote/Hybrid Workspace

More businesses are sacrificing security for speed and cyberattacke...
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The Rise of ChatGPT and How to Avoid the End of the World

In this talk, we will consider the implications of ChatGPT and rela...
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LIVE Hack: See How Cyber Gangs Get Into Your Systems 

Risk of data loss and operational disruption can stem from more tha...
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Biggest Cybersecurity Mistakes and What We Can Learn From Them

In a world where digital threats evolve at a rapid pace, the weakes...
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No tool - Compliance What?

The 'Estimated Cost of Cybercrime' was forecast to continuously inc...
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No tool - Automation vs. AI - 2023

What's the difference? And how can implementing an AI or automation...
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No tool - AI – Models & Methods

There’s a lot of talk about AI, but how about some action? This ses...
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2022 No tool - Who Are the Adversaries?

Build IT LIVE 2022 Identifying common pitfalls can help you avoi...
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Are You Ready? Your MSP Incident Response Plan

When crisis strikes and the world feels like it is ending, are you ...
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Building Your Baseline: A Question of Trust

​When it comes to security, do you really know what you can trust? ...
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Hacking Tools Demonstration

Rubber  Duckies and OMG Cables are a lot scarier than they sound. J...
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Cybersecurity Legislation & Regulation: Preparing for Increased Reporting and Transparency

Build IT LIVE 2022 Cyber-attacks have exploded over the last sev...
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SOPs Are Your Friend

In this dynamic session, you'll learn and understand how to build o...
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Profitability Efficiency Strategy

All organizations today are struggling with a labor shortage and as...
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No tool - Optimization of Operational Sustainability

Learn how to build operational sustainability with a focus on outco...
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Driving Operational Excellence In the Growing MSP

As MSPs grow to $5M+ and $10M+ in revenue, they tend to become more...
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Trustnomics: How to Spark Growth, Inspire Loyalty, and Outshine the Competition 

When it comes to MSP differentiators, is there anything more valuab...
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Protect Your "Secret Sauce" and Grow Share Value Using IP

Protecting your intellectual property is imperative to future growt...
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Know Your (MINDs) Most Important Number and Drivers

This in-depth session will help you identify departmental MINS (Mos...
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No tool - Compliance - Where to Begin?

How do you manage the multitude of compliance requirements for your...
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Your Longevity Superpower – Peptide Party

In this exclusive, breakout session, longevity, and peptide expert,...
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The Greatest Preventable Cost to Organizations: Failed Change

This training program aims to equip organizational leaders with the...
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Wipeout: How to support yourself and your team from potential burnout

Capacity planning is essential to understanding total resource ut...
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Resignations are Contagious

Build IT LIVE 2022 We're all battling the great resignation. The b...
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Workforce Planning and Strategy

Build IT LIVE 2023   Are you looking for a constant inflow of new...
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No tool - Talent Skills Journey – Transforming Junior Tech Workers Into Valued Engineers

IT businesses are facing more competition for qualified candidates....
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Always Be Hiring: Developing a More Robust Talent Pipeline

You know the saying, Always be Hiring, well it's true. In today's T...
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No tool - Four Actions to Tackle Attrition-Attraction Long-term

There’s still a war for talent, the war is simply now more targeted...
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How to Attract-Train-and-Retain Tech Talent

Course Abstract What does it mean to improve your “employer brandi...
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The Red Carpet Plan OUT of Your Organization

These people got you here, but do they have the skills to help you ...
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