Imagine yourself as the operator standing on top of this big machine and you are responsible for producing a certain output. You only have 4 levers to move back and forth.
Well, you are the operator standing on top of your service delivery machine and you are responsible for producing service gross margin.
In this Part 1 session we will be discussing the 4 levers a service desk manager can adjust to directly affect gross service margin.
Well, you are the operator standing on top of your service delivery machine and you are responsible for producing service gross margin.
In this Part 1 session we will be discussing the 4 levers a service desk manager can adjust to directly affect gross service margin.