Trustnomics: How to Spark Growth, Inspire Loyalty, and Outshine the Competition 

When it comes to MSP differentiators, is there anything more valuable than iron-clad customer trust? It’s the ultimate x-factor for both growth and retention, so the question is: What are you intentionally doing to out-earn trust in your MSP market? And, just as importantly, can you tell when you’ve lost it — before it’s too late? In this workshop, you’ll hear candid lessons on trust-building from your peers and the most unlikely of sources — a vendor (yes, really!). NinjaOne’s Senior Vice President of Strategy Michael Shelton and Director of Community and Advocacy Jonathan Crowe will discuss ups and downs and key turning points in NinjaOne’s
journey, plus they’ll share a practical framework and actionable steps you can take to solidify trust as your own winning competitive advantage.

 

Speakers:
Michael Shelton | NinjaOne
Jonathan Crowe | NinjaOne

Protect Your "Secret Sauce" and Grow Share Value Using IP

Protecting your intellectual property is imperative to future growth. This session helps you understand the what, when, and how to trademark.

 

Know Your (MINDs) Most Important Number and Drivers

This in-depth session will help you identify departmental MINS (Most important Numbers) and the strategies to manage these numbers.

No tool - Compliance - Where to Begin?

How do you manage the multitude of compliance requirements for your customers? Join this session to find out where to begin.

 

Your Longevity Superpower – Peptide Party

In this exclusive, breakout session, longevity, and peptide expert, Regan Archibald, LAc, FMP, will share with you science based strategies to fix your health for good. Learn the secrets of: -Better energy -Increased muscle mass -Enhanced cognitive performance -Permanent weight loss -Alignment of healthspan and lifespan Regan and his team have helped thousands of entrepreneurs strike a balance in their lives by making their health a priority. This hands-on session will give you access to some of the world’s leading medical innovations that you can try at the event.

The Greatest Preventable Cost to Organizations: Failed Change

This training program aims to equip organizational leaders with the knowledge and skills necessary to understand the common reasons why change initiatives fail and how to mitigate the risks associated with unsuccessful change efforts. By exploring key factors contributing to change failure and discussing best practices for successful change management, participants will be better prepared to lead effective change within their organizations.

Work Smarter-Not Harder: Implementing a Customers Experience Team will make the Difference in Client Retention

As MSPs, we are in the services industry, meaning we all work hard to build good partnerships with our customers. Every single interaction with them—from the first marketing touch to onboarding and eventually QBRs—adds to that relationship. When you are building long-lasting partnerships, you are nurturing that customer but also growing your entire brand reputation by telling your story, authentically, consistently, and with a clear purpose. In this session, we’ll talk about building those relationships to the point where your customers become your brand evangelists by implementing a CX team to help. At the end of this session, we will be giving away our CX scorecard, including success measurement criteria, to all that attend. So don’t miss out.