In this foundational session, we'll break down the basics of AI and explore its relevance for Managed Service Providers. Gain a solid understanding of AI concepts, terminology, and real-world applications. Discover how AI can revolutionize your MSP business and deliver unparalleled value to your clients.

By the end of this session, you will be able to:

1. Understand the fundamental concepts and terminology of AI

2. Identify the key areas where AI can be applied in an MSP context

3. Recognize the potential benefits and challenges of implementing AI solutions

4. Develop a foundational knowledge to communicate effectively about AI with clients

Your clients (and prospects) businesses are changing right in front of you, as regulations and insurers demand they protect their customers information. As you struggle to stay abreast of AI and the latest cyber-attack, are you able to help them navigate these unchartered waters, these new demands placed on them?

Join us for an enlightening session that will transform the way you perceive cyber compliance. In "From Risk to Reward: An IT Service Providers’ Roadmap to Differentiating and Thriving," our CEO will delve into real-world case studies showcasing how leading IT service providers and MSPs have turned compliance challenges into lucrative opportunities.

Discover the strategies that have enabled these companies to not only meet regulatory requirements but also to differentiate themselves in a competitive market and drive significant business growth. Learn about the specific steps and best practices that can help you mitigate risks, enhance your service offerings, and build trust with your clients.

This session will provide actionable insights and a clear roadmap for leveraging cyber compliance as a catalyst for your business success. Don’t miss the chance to gain a competitive edge and thrive in an evolving cybersecurity and cyber-compliance landscape.

Ransomware has emerged as a pervasive threat in recent years, wreaking havoc and causing millions in damages across global organizations. Its rampant proliferation shows no signs of slowing down, with a diverse range of perpetrators adopting it as a powerful tool for asset seizure and extortion. From criminal syndicates to activists and even sanctioned governments, ransomware is utilized for various nefarious purposes, including acts of cyber warfare.

However, this threat isn't novel; it draws eerie similarities to historical high seas piracy. In this talk, we will delve into the historical, economic, and geo-political parallels between modern ransomware cartels like DarkSide and Conti and the marauding pirates and privateers of the 17th and 18th centuries, offering insights into the evolution and implications of this digital menace.

This session explores current email security trends and the increasing ease with which threat actors leverage LLM tools for orchestrating attacks. Session attendees will learn how gen-AI is utilized in spear-phishing and attacks, along with the use of internal AI tool like Co-Pilot. Practical strategies for helping end users recognize and combat these threats will also be discussed. Gain insight into the evolving email security landscape and proactive measures to safeguard against cyber threats. 

A recent endpoint data survey report by SANS showed that three in four (78%) organizations store, process, or transmit some type of sensitive or regulated data, and despite organizational policies an overwhelming majority of respondents admitted that their employees save these protected data types on their endpoints. These findings indicate that a gap exists between policy and practice and shines a light on the fact that shadow data exist on user’s endpoints, which poses a potentially significant risk to the organization.

In this session, Todd Thorsen, CISO for CrashPlan, will dive into the recent SANS survey findings and discuss the business risks associated with shadow data, and the importance of organizations taking a user-centric approach to solve the problem.

Building a truly comprehensive data protection program for your customers includes more than just technology solutions. Join 11:11 Systems to learn how to leverage the right partner ecosystem, industry standards for technology, and cyber-specific programs that help you take the first step towards building your data protection strategy – and achieving true cyber resiliency.

AI is red hot with tons of attention and hype, progressing at a very fast pace every week. MSPs need to embrace AI, understand its impact, and start deploying it in their day-to-day operations. In this session, Daniel will talk about AI progress over the last year, some real-life cases where MSPs are using AI to save time, improve accuracy, and help run a more profitable, less stressful MSP. He will also discuss common mistakes that MSPs make in the AI age and how to avoid them.

Participate in an interactive workshop immersing yourself in tabletop exercises designed to elevate your team's response capabilities. Navigate through scenarios to fortify incident response plans, sharpen detection methods, and fortify your defense against cyber threats. Join us for a collaborative session filled with hands-on learning, testing, and optimizing your cybersecurity posture.

In a world where anyone can create successful malware or have AI generate it for them, it's important to know how malware can be successful so you can better defend. Starting from a default-deny posture, learn how adopting Zero Trust principles can keep your data safe and operations running regardless of hacking attempts by man or machine. 

How will you stay relevant as AI changes the MSP world? In this session we’ll give you practical steps and a simple framework to help you move from simply surviving into actually thriving in these new uncertain times.

We’ll wrap up the session with steps you can use to help your clients understand AI’s new role and ultimately how to protect themselves from data leaks and employees abusing these systems. Finally, we’ll show you how to ensure your clients ultimately remain responsible for their decisions and their actions.