Have you ever walked through a brand new corporate office adorned with bold and inspiring mission statements at every corner—only to notice team members who seem stressed, disengaged, and disheartened? Where did it all go wrong?

In this breakout, Mark Kovacevich will address the critical needs for building and deploying a meaningful, measurable and purposeful culture that will transform not just the minds, but the hearts of your team members and position your organization for purpose driven, positive and sustainable growth

You can’t grow if everything depends on you. Learn how to delegate effectively by building systems, setting accountability, and trusting your team to take ownership. This is about growing the business through others—without losing control.

If you’re still acting like the service manager, your business can’t scale. This session is for founders and CEOs ready to step out of the day-to-day and into true executive leadership. Learn how to elevate your thinking, shift your calendar, and focus on the work that only you can do.

Developing strong leaders from within your tech team is key to sustainable growth, but the path from individual contributor to team lead is full of challenges. Join ThreatLocker VP of Solutions Engineering Ryan Bowman as he shares real-world stories and lessons from his own leadership journey. From spotting leadership potential early to avoiding common mistakes that derail new managers, this session will give you practical tools to help your future leaders succeed and avoid burning out your best talent along the way.

In today’s fast-paced, high-stress environments—especially in tech and service-driven industries—IQ might land the role, but emotional intelligence (EQ) is what drives performance, builds trust, and retains talent.

This high-impact session explores how EQ is not just a “soft skill,” but a measurable, coachable leadership advantage that directly influences conflict resolution, decision-making, and burnout prevention. Through real-world examples and practical tools, you’ll learn how to lead with greater self-awareness, empathy, and resilience.

Led by a COO with deep experience in high-pressure leadership roles, this session bridges research with action—equipping you with immediate strategies to grow emotional intelligence in yourself and your teams.

Learning Outcomes:

• Understand the five components of emotional intelligence and their leadership impact.
• Identify personal emotional triggers and apply self-regulation tools in high-pressure moments.
• Improve conflict resolution, decision-making, and communication through empathy.
• Embed EQ into hiring, performance reviews, and team culture.
• Use EQ strategies to build resilient, burnout-resistant teams.

AI isn’t just for tickets and tech—it’s your new HR superpower. In this breakout, learn how to use AI to write job descriptions, screen candidates, assess team sentiment, and design better onboarding. It’s the people side of AI—and it’s where the smartest MSPs are gaining an edge.

In the fast-paced world, where client demands and technologies evolve constantly, the ability to develop internal talent is a key differentiator. This session explores how organizations that invest in employee development gain a critical edge. Learn how to turn your existing workforce into a growth engine by aligning learning with business objectives and building a culture of continuous development.

Many CEOs have had their big shot to launch a new system that could transform their company—and it failed. Luckily, they can get a second chance. This session unpacks what changes that next time, what doesn’t, and what every leader needs to know about building systems that scale in the small moments before the big launches. If you’ve ever felt overwhelmed, overcommitted, or like the bottleneck in your own business, this session is for you.

Leadership isn’t about "managing" tasks or people—it’s about multiplying impact. Yet most first-time managers are handed a checklist: approve time-off, review tickets, calm angry clients—and are told that’s leadership. The result? Micromanagement on one side, ghost-mode managers on the other, and a team that never gets off the runway. It's also never fixed.

This session is your launchpad for building leaders, not just managers. You'll get a clear starting point and a simple, actionable framework that transforms task-focused micromanagers into multipliers—leaders who clarify direction, build culture, create trust, grow their people, establish two-way communication and create sustainable accountability.