Building a strong, unified company team is essential for success. Learn how to build winning teams for improved efficiencies, better outcomes, happier employees, and ultimately, happier customers!
Crises happen. We can’t always choose when a difficult conversation arises. Employee issues, difficult clients, a data breach and more, can all spring up and wreak havoc like a power surge on a battery backup unit! What we is how we respond to the situation. A key to success is to have a proven process to reference that will help remind and guide you through the experience.
Join National Image and Branding Expert Lisa Shorr of Shorr Success for a critical, interactive workshop exploring 6 key strategies, that will enable you to engage in more meaningful and mutually beneficial discussions.
In today’s fast-paced business environment, true leadership is characterized by action rather than ego. This session, "True Leadership is Based on Action, Not Ego," emphasizes the importance of starting with the "Why?" and exploring how accessibility, flexibility, and reliability in enterprise-level people, processes, and technology services can significantly benefit the underserved SMB market.
We will discuss the disruptive and impactful nature of leadership that surrounds itself with proactive and influential individuals. Attendees will learn how to foster an environment where everyone demands a level of influence, strives for excellence beyond mediocrity, and embraces an attitude of servitude. This session aims to inspire leaders to cultivate a culture of genuine leadership that drives real change and growth.
Everyone knows how painful lawsuits are. They’re time-consuming, energy-wasting, distracting and expensive. Here’s a dirty little secret that every lawyer knows: most business litigation and exposure is entirely preventable if a company follows some simple pre-emptive steps. In this talk, Alex Gertsburg passes along proven strategies for saving companies boat-loads of money both inside and outside the courts by spotting and avoiding legal minefields that businesses fall into routinely in their operations. Alex also helps attendees reduce their legal spend by showing them the right and wrong ways to hire and work with attorneys. This is a true “behind the curtain” presentation guaranteed to help you lawyer-proof your business.
In today's competitive market, customer experience is a critical differentiator, especially for Managed Service Providers (MSPs). While traditional metrics like Customer Satisfaction (CSAT) and Net Promoter Score (NPS) are widely used, Customer Effort Score (CES) is emerging as a powerful tool that goes beyond satisfaction to reveal how easy—or difficult—it is for your customers to interact with your services. Understanding and optimizing CES can be a game-changer in reducing churn, increasing loyalty, and improving overall service delivery.
This session will provide a comprehensive overview of CES, exploring its significance in the MSP landscape and why reducing customer effort is crucial for long-term success. Attendees will learn how CES differs from other customer experience metrics, how to accurately measure it, and most importantly, methods to integrate CES into your regular customer experience strategy.
Whether you’re looking to improve customer retention, increase operational efficiency, or simply provide a better customer experience, this session will equip you with the knowledge and tools to harness the power of CES. Join us to discover how understanding and optimizing customer effort can elevate your MSP services to new heights.
The MSP business is a people business at its core. MSPs with the best people practice create the fastest road to success. Even the strongest leaders struggle to decide when to coach an employee or when to let go. In this session Peter Melby, CEO of New Charter Technologies, shares 25 years of people management lessons while building an MSP platform with over 1100 employees. Learn why common advice like “hire slow, fire fast” isn’t always right, and learn how to lead with empathy, hold employees accountable, and make confident decisions.
Imagine a team where every member is operating at their highest potential, fully engaged and passionate about their work. A team where individual talents are celebrated and everyone’s unique strengths are leveraged to achieve extraordinary results. This is the power of Unique Ability® Teamwork, a revolutionary approach that will transform the way you build and lead teams.
During this three-part session, you’ll discover the secret to building a successful, sustainable team by tapping into YOUR and your team’s innate talents and passion—what we call Unique Ability®.